Important Update: New Document Delivery Service for U.S. Citizens in Israel

Starting September 30, 2025, the U.S. Embassy in Jerusalem and the Embassy Branch Office in Tel Aviv will transition to a new document delivery service provider for U.S. citizens requesting delivery of U.S. passports or Consular Reports of Birth Abroad (CRBA).

Here’s what you need to know:

📦 Customers with Documents Already in Transit

• If you were contacted by courier vendors Zig Zag or Aramex notifying you that your document is in transit, your delivery will be completed within five (5) business days.

📍 Customers Who Selected Pickup Locations

• If you chose Standard (Pickup) delivery and were already notified that your document is ready, you must collect it by Sunday, September 28, 2025.

• After this date, all uncollected documents will be returned to the U.S. Embassy. You will then receive new instructions directly from the Embassy.

💳 Refund Procedure for Pre-Paid Premium Delivery

• If you paid for Premium Delivery Service online via vfs.gtspremium.com and the service was not provided, you will be automatically refunded within 10 business days by the courier vendor.

• If you wish to expedite your refund or if you do not receive it after 10 business days, email doc-delivery_US_ISR@vfsglobal.com with the following:

  • Full name of the cardholder

  • Copy of the payment receipt (including payment date)

  • Last four digits of the card used for payment

🌐 New Instructions After September 30, 2025

For new applicants or for those whose documents have not yet been dispatched, please review the updated delivery process effective September 30, 2025:👉 New Delivery Instructions